Privacy Policy

1 – Your Information

We only ask for personal information when we truly need it to provide a service to you. We collect the personal information you give us such as your name, address, email address and telephone number.
We need this information to fulfil your orders, contact you, provide customer service and handle returns. We keep a record of your contact history to provide you with customer service and support.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
We do not store credit card details nor do we share customer details with any 3rd parties.
We will also use most of the data above for our own internal analysis to help us better understand our customer base and how our customers use our website. We do this to provide you with a better, faster and safer shopping experience.

2 – Consent

When we you provide us with your information to discuss any of your projects, complete a transaction, place an order or arrange a delivery we imply that you are consenting to us collecting that information and using it for that specific reason.
Equally, if we request your information for a secondary reason, such as marketing, we ask you directly for your consent or give you the option to opt in.
You can opt-out of receiving marketing emails from us at any time by:
– Clicking the unsubscribe link at the bottom of any our marketing emails
– Contacting our support team.
If at any time after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, by contacting us at info@erafit.co.uk.

3 – Disclosure

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

4 – WooCommerce

Our store is hosted on WooCommerce, they provide us with the online e-commerce platform which allows us to hold our products online and sell them to you.
Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall but do not get a
For more information, you may want to read WooCommerce’s Terms of Service Privacy Statement.

5 – Third-Parties

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
We will never sell, distribute or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal shopping experience, we do share your data with the following data controllers:
WooCommerce, who we use to process card payments
Mailchimp, who we use to deliver our weekly newsletter
Facebook, Instagram, Twitter and Google for targeted advertising

Website Improvements:
We use Google Analytics to monitor visitors usage of our website, the data is not linked to individual users but it allows us to see how our website is used and to continually improve our website to offer you an improved experience.
Links:
When you click on links on our store, they may take you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

7 – Online Advertising

As do many other online retailers, we use a range of digital advertising networks and technologies to send our customers personal and relevant adverts on other websites. The adverts you see will be based on information that we hold about you, for example:
• Your purchase history
• The products you have viewed
• Your interests, as set by you
By visiting our website and consenting to our use of cookies, or by shopping with us and agreeing to our terms and conditions and privacy and cookie policy, you are agreeing to be served browsing based advertising.

8 – Cookies

A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website and will store some information about your preferences or past actions.
We use cookies to improve your shopping experience by doing things like:
• Keeping your chosen products in your basket
• Sending you email reminders about products you’ve left behind (only if you have opted-in to receive email marketing from us) Analysing web page traffic to make sure that you and other customers can find what you are looking for easily
When you first land on our website, we will show a message to let you know that we use cookies, and to ask for your consent to store them on your device. You can disable cookies within your internet browser settings.
To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on.

9 – Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

10 – Retaining your Information

We will keep your personal information for as long as you have an order with us. This helps us to provide you with a fast, efficient service, from checkout to delivery, each and every time you shop with us.

11 – Your Rights

When it comes to your personal information, you have the following rights:
• The right to be informed about how we use your information
• The right to access any information we hold about you
• The right to correct any inaccurate information that we hold about you
• The right to request that we delete information that we hold about you
• The right to request that we stop processing your information
• The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
• The right to object to, and opt out of our email marketing at any time
We always ensure our services are made accessible to you in a manner that allows you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights please email us at info@erafit.co.uk.

12 – Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

In compliance with the EU GDPR Directive 25th May 2018, If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or just want more information contact us at info@erafit.co.uk.