Delivery Policy

Shipping

Shipping charges are calculated dependent on weight and dimensions. All methods required a signature unless an alternative method is agreed in writing. Please bare this in mind when specifying an address. As a guide this is how the fee’s are calculated starting from:

Small Parcel 0-10kg – £10.00
Medium Parcel 10-30kg – £15.00
40kg – 100kg Pallet Drop – £70.00
100kg – 300kg (Dimensions 3m x 1.5m x 1m) Pallet Drop – £90.00
Excess Pallet (Each) – £70.00
Northern Ireland – Contact Us
Republic of Ireland – Contact Us
Europe – Contact Us

PLEASE NOTE – For Deliveries arriving by Pallet, couriers can guarantee Curbside Delivery Only – Customers are responsible for transporting items from curbside to their property.

How long does delivery take?

This is dependent on the complexity of the order. For large orders that require bespoke manufacturing please contact our team to confirm an estimated delivery time. For all performance products (concept 2, Origin, Attack Fitness) ordered we aim for 3-5 working days, please allow up to 7 working days during busier periods.

Missed delivery

You should have received an email once your item was posted to find out which couriers you item was carried by. Your best bet is to call them first to find out if you can rearrange.
After you’ve done this and haven’t gotten anywhere, please call us.
Deliveries to Northern Ireland / Republic of Ireland / Europe
Please contact us before hand with a list of items and quantities you are after. We can find out how much this will cost for delivery and get back to you quickly.

Late orders

If you have received a tracking / consignment number please call the courier first then call us if any further problems and we will try our best to fix it, although please remember we can’t be responsible for couriers actions!

Damaged goods

Contact us as soon as possible. You will also need to sign for the goods as “damaged” with the courier, otherwise we cannot offer a claim on this.
I would like a refund or an exchange.
You have 28 days for a refund or an exchange on certain products. For bespoke orders and installations please see section; Bespoke Installation. Please note if there is nothing faulty with the product, there will be a charge for collection and no refund on the initial shipping charge. Call or email us and we will get back to you quickly!

WE CANNOT ACCEPT ANY ITEMS FOR RETURN THAT ARE NOT IN THEIR ORIGINAL PACKAGING.

Customers will need to ensure to retain products in an original packaging otherwise ERA-FIT cannot accept any items for return.
Damaged items will require a cost to be repaired or restored back to their original state unless deemed to be faulty by ERA-FIT and its performance partners.
If goods/packaging arrive damaged, please ensure the goods are signed as damaged. Failure to do so will result in a claim unable to be raised for damaged goods.

PLEASE NOTE – If your delivery address is either in Northern Ireland, the Highlands or Overseas, or if your postal/zip code begins with any of the following, please contact us prior to purchasing for an accurate shipping cost:

Bespoke Orders Installation

If you require installation of the product(s), the time between order and installation may be longer than for delivery only, although we will generally deliver your products and install on the same day(s).
It is imperative that the space for the product(s) has been cleared and that access is unrestricted. Therefore we would ask that you provide us with as much information as possible concerning the placement of the equipment in to your facility.
Please ensure you precisely describe your facility structure and inform our team of any changes to the facility before installation. For any changes made to equipment design after manufacture are liable to be charged.

ERA-FIT do not offer returns on bespoke orders so it is the customer’s responsibility to check that the installation has been carried out to their satisfaction. If the customer is not present when the installation is completed the installation will be deemed as completed to the customers satisfaction. Any subsequent visits that may be required will be chargeable at the same rate as the first visit.

ERA-FIT is within its rights to refuse any installation if the installer deems the installation location to be hazardous or the request unreasonable. If the product does not fit into the area where the installation is requested and a representative of ERA-FIT did not measure the area, then ERA-FIT cannot be held responsible.
If you intend to use our equipment in a hotel, school, etc. (light commercial environment) or health club (full commercial) it is entirely the responsibility of the customer to check with ERA-FIT that the product is suitable and manufactured to the required standards.

Installation & Fixings

Bolts for the floor and walls are not included unless requested at time of order. You are responsible for the installation and integrity of installation of your purchase. Always use a licensed and insured builder/contractor to install your system. ERA-FIT is not responsible for the integrity of the installation. If you would like us to install the product or require advice on the best method of installation please contact us info@erafit.co.uk.

Should you have any queries or comments concerning either the forthcoming delivery of your equipment, or other items from ERA-FIT, please do not hesitate to contact us +44 77 94286699.