Terms and Conditions

Contact Us

ERA-FIT Ltd 28 Sunnydale Close, Ivybridge, PL21 9FZ 
Phone: +44 7794 286699
Email: info@erafit.co.uk

Product Suitability

Please note that all products on the ERA-FIT website may be designed for commercial use and carry a commercial use warranty only, unless stated otherwise. Equipment purchased from our website and used in a domestic environment will render the warranty null and void unless the equipment description states it is suitable for home use.

If you are planning to purchase equipment for home use, or have any questions regarding the warranty for home equipment, please contact us on info@erafit.co.uk we will be able to advise you on the suitable equipment.

VAT

All products listed on our site are priced including VAT but excluding delivery and installation.

Mail Order Items

Items purchased from our mail order returns/ex-display models section of our website may be partially or fully boxed/assembled and may have some sort of cosmetic damage. All goods will have been tested and will be in full working order and covered by a 6 month warranty.

Security

Your security is very important to us at ERA-FIT. That’s why transactions you make over our website are instantly encrypted and completely safe, and all your credit card details are securely passed to our provider, Stripe, for approval, so we not only do not see your credit card details, they’re also not stored in any of our databases.

Processing of Orders

Debit/Credit Cards are debited before items are shipped or before services are activated by ERA-FIT. In the event of BACS Online Payment / PayPal Payments, receipt of payment will be confirmed by our Accounts Office before authorisation is given for an order to be processed, which may take a few days depending on your bank.

Warranties

All new equipment sold by Origin Fitness (with the exception of all spin bikes which include parts only warranty) is covered by a minimum one year parts and labour cover. In many cases the warranty is greater than this. The warranty on equipment we sell varies from manufacturer to manufacturer. It can include a full on site repair facility or a ‘back to base’ warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit. If an item develops a fault, please e-mail service@originfitness.com stating the equipment you have, (brand and model number), serial number and a brief description of the fault.

Origin Fitness will either arrange to send a part for the customer to fit, send an engineer to site, or in some instances, depending on manufacturer, ask that the goods be returned to our warehouse. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from us. Origin Fitness will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.

Warranties only apply to goods within mainland UK.

Pricing

All prices quoted are correct at time of going to press, due to circumstances beyond our control these may change, including rate of Value Added Tax and user error.

Incorrect/Faulty goods must be returned to us before replacements will be dispatched.

We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 48 hours (2 working days) and advise you when the item is due back in or of any comparable product that is available. Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorised by our staff.

Your right to cancel

If goods have been dispatched, you have the right to return goods within 30 days of receipt of your goods. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, ERA-FIT reserves the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel may be forfeited.

Our 30 day return options do not apply to any ERA-FIT Bespoke orders unless the product does not match its agreed description or is not fit for purpose. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items.

Any free gifts received with your order must be returned if an order is cancelled.

Please note: our couriers do not collect any unpackaged goods.

All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail us on the address below and we will issue a Return Goods Authorisation (RGA). Goods must be returned to us within 14 days of receipt of RGA.

If you wish to return goods, please email info@erafit.co.uk.

No cancellation of order will be accepted after 30 days from delivery of goods.

Disclaimer

ERA-FIT endeavours to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included – please call for further details on any particular product.

While every effort is made to provide accurate and up to date information, ERA-FIT can not be held responsible for any errors or omission on our website or brochures.

Although ERA-FIT Fitness endeavours to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

While every care has been taken to ensure that this website is virus-free, ERA-FITs accepts no liability for viruses or virus damage as result of using this website.

The terms of the contract do not affect your statutory rights.